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11min chapter
Transforming Customer Service through Company Agents, with Sierra’s Bret Taylor
No Priors: Artificial Intelligence | Technology | Startups
AI and Cloud: A Dominant Pairing
This chapter examines the parallels between the AI and cloud markets, revealing how a few infrastructure providers are likely to dominate due to high capital costs. It highlights the evolution of enterprise expectations towards security and reliability, moving beyond traditional hosting concerns. Additionally, it discusses innovative SaaS models and the importance of foundational models in shaping customer experiences and future-proofing technology.
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highlights
Listen to the best highlights from the podcasts you love and dive into the full episode