Sometimes listening to tech leadership is like watching a hostage in a hostage video, says Mark Zuckerberg. The things they are told internally that make complete sense internally don't work externally said the Facebook co-founder and CEO of Google. There's no safe place to go if you think about it where you can actually completely epistemically doubt the foundation of what you're doing whether it's even good at all right he adds. Benff: We always need to be thinking about how we pull tension between sort of trust in ourselves and other people's trust for our future.
We are in the middle of a global trust crisis. Neighbors are strangers and local news sources are becoming scarcer; institutions that used to symbolize prestige, honor and a sense of societal security are ridiculed for being antiquated and out of touch. To replace the void, we turn to sharing economy companies and social media, which come up short, or worse. Our guest on this episode, academic and business advisor Rachel Botsman, guides us through how we got here, and how to recover. Botsman is the Trust Fellow at Oxford University, and the author of two books, including “Who Can You Trust?” The intangibility of trust makes it difficult to pin down, she explains, and she speaks directly to technology leaders about fostering communities and creating products the public is willing to put faith in. “The efficiency of technology is the enemy of trust,” she says.