5min chapter

The ONE Thing cover image

403. Process Can Set You Free with Hilary Corna

The ONE Thing

CHAPTER

The Power of Consistency in Processes

If no one agrees where we are, it's hard to move in any direction together. You're not going to become known for something if all of your CS people are individually known by your customers. Four seasons is a really good example of how they've used consistency in processes. And when we deliver the same way the right way every time, drive consistency.

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