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7min chapter
How focusing on customer happiness led to success for KnowledgeOwl - Marybeth Alexander
Indie Bites
From Project to Product: The Nonage Hour Evolution
This chapter traces the transformation of Nonage Hour from a simple internal help desk tool to a customer-focused knowledge base by 2015. It highlights key decisions and challenges faced by the team during their rebranding to KnowledgeOwl, ultimately leading to significant growth and a commitment to customer service.
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