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408 Prove It by Melanie Deziel

The Marketing Book Podcast

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The Psychology of Trust

Trust is the one KPI, the key performance indicator or metric that underscores every other metric you could be measuring. It's hard to imagine an environment where you're going to give your personal data to someone you don't trust. There are five claim types in a sales conversation: convenience, comparability, commitment, connection and finally competence.

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