4min chapter

On Brand with ALF & Rory Sutherland cover image

Who Gives a Crap? Simon Griffiths tells Rory why he does

On Brand with ALF & Rory Sutherland

CHAPTER

The Catastrophe of Customer Loyalty

Carvana.com is a car-buying app that lets you sell cars to friends and family without the hassle of an in-person meeting. The company has been criticised for giving preferential treatment to its best customers over people who came along out of desperation. But Carvana says it's because capitalism is much less transactional than economists like to think. Better Heroes airs on ABC1 at 8pm ET/PT, Monday through Friday.

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