3min chapter

The Bootstrapped Founder cover image

15. How to Do Maximum Customer Support with Minimum Effort

The Bootstrapped Founder

CHAPTER

Scaling Your Sass Without Scaling Youn Anxiety

Having a whole customers service built on a system that some people might not be able to see when using at lockers is a business risk for you. I heavily recommend investing time and effort into setting up back ups and the migration path. Have critical information about how you can reach your customers, such as the emil address saved in your account data basis wall. Beaware of why you put all these systems in place. You will help your customers reach their goals. Focus your energy and ingenuity on building an enormous treasure trove of information so they can solve their problem themselves. Make it a human, relatable experience for your customers, because excellent customers support is rare.

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