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Gary Wyatt - Senior Group Knowledge Manager at HSBC
Knowledge Cast by Enterprise Knowledge
What's Next for KM Tech?
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I've been working in knowledge management for over 20 years. The challenges haven't really changed. It's people not being able to find the information they need when they do find it. And technology has come a long way in those sort of 20 years. If you go for an enterprise-wide knowledge management solution that's designed for customer service, you can pretty much remain with and out of the box solution That meets most of your needs.
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