524: Oscar Munoz (Former CEO of United Airlines) - Listening To Your Employees, Responding From Tragedy, Swinging Easy, & Turning Around A Failing Company
The Learning Leader Show With Ryan Hawk
00:00
The Power of Listening
Despite all that happened despite what I just told you and even more and I was a mess I didn't feel that way. The letters that begin to pour into my apartment of well wishes come back, flowers foodAll of these things were coming in volumes that they had to be carried in bags by my kids to the hospital room because I was under a pseudo name at the hospital. And so once I stabilized a little bit I was able to have a little bit more broader conversations but the real, I think driving moment for me, and this goes back to the listening tour and gaining trust that it happened beforehand. It's like, you know, they want to do well, they just need somebody
Play episode from 23:40
Transcript
