
1732 – Special Episode: How to Scale Your Business and Sales with Josh Elledge
The Thoughtful Entrepreneur
Handling Rude Clients and Importance of Company Culture
The speaker shares their approach to handling clients who are rude to their staff and emphasizes the significance of treating their team with kindness. They discuss the importance of company culture and mention the vetting process they go through when working with clients.
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In this special episode, Josh Elledge, founder of Up My Influence, discusses his philosophy on sales and marketing.
As the founder of Up My Influence, Josh been fortunate to generate over $10 million in revenue over the past 15 years, and he is eager to share some of the strategies that have helped me achieve this.
In his experience, consistency and predictability are crucial to generating consistent and predictable sales activity. Building relationships and participating in whisper networks can be incredibly valuable.
At Up My Influence, they've launched over 200 podcasts to make guests feel significant and serve audiences. Josh believes in connection's power and the importance of making every interaction meaningful.
Sales numbers can sometimes be viewed negatively, but Josh believes it's crucial to approach sales with curiosity and a genuine desire to build relationships. When meeting with a potential client, the focus should be on being genuinely curious about the other person and exploring ways to help each other.
In dealing with demanding clients, Josh advises being selective and not taking on clients who may be toxic or not a good fit culturally. A bad client can have a negative impact on the business and team morale. It's important to set boundaries and ensure that your team only works with good people.
One of the most critical lessons Josh learned is the power of generosity. Showing up positively in people's lives and being thoughtful can lead to unexpected opportunities and connections.
Key Points from the Episode:
- Importance of consistency and predictability in sales
- Building relationships and participating in whisper networks
- Importance of curiosity and genuine interest in potential clients
- Building strong relationships with leaders and treating them as intelligent individuals
- Potential downsides of relationship-building selling and how to overcome them
- Selling a personalized service and providing value to potential clients
- Avoiding the traditional "lead" and "salesperson" dynamic
- Dealing with difficult clients and the negative impact they can have
- Josh Elledge's journey as an entrepreneur and the success of Savings Angel
- Adapting to new innovations and disruptive technologies
- Using platforms to celebrate others and build meaningful relationships
- The power of generosity and leaving a positive trail