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240: Danny Postma — An Indie Hacker's Business Evolution

The Bootstrapped Founder

CHAPTER

How to Build a Successful Business From Non-Critical Tools

Headshop Pro is now robust enough that it's out of skills, customer support can wait to be honest. My wife does the customer support when she wakes up in the morning, and then we just basically ignore it for 16 hours until the next morning. I want to make tools where I could be gone for a week, and if I do ignore customer support, it's not that much of a biggie. It's about not building critical tools, but being tools that are so good that people treat them just the same way when it comes to budget.

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