Intercom Co-Founder on AI Autonomy, Adapting Dev to LLMs and what AI Native means: Insights from Des Traynor
The AI Native Dev - from Copilot today to AI Native Software Development tomorrow
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Evolution of AI in Customer Engagement and Code Generation
The chapter explores the customer engagement benefits of acknowledging AI limitations and adopting a human-like approach. It discusses the risks of integrating AI into code generation and the challenges of infusing AI with existing code bases. The conversation also covers the importance of discipline in product rollouts, the transition from attended to autonomous workflows in AI products, and envisions a future with AI-native support processes enhancing customer experiences.
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