Is It Really a Negative if Fewer Folks Are in the Office?

"It's very dense from the perspective of how it's built, but the people that you see all around are quite comfortable being quite close to each other," she says. "We feel exposed and somebody sneezes and everybody pops their head up and goes, what was that? And that was before COVID." She adds: Proximity is a difficult word these days, but it's very important for delivery of experience.