4min chapter

Tech Lead Journal cover image

#142 - The Power of Leadership Principles and Positive Leadership - Michael Foss

Tech Lead Journal

CHAPTER

How to Use Lean Methodology to Improve Your Productivity

Henry: A lot of things that you mentioned comes from this Toyota production system right or maybe lean methodology and on. I think there's an underlying theme when you're dealing with people to give some permission to call for help which is it's always about the process never the person. Henry: Jeff Bezos tells a really fun story about when he was doing check ins on the call center agents and so he put his headphones on to listen into the agent  and said oh this person's going to return this table but she said well we don't do anything about it. So what he did was he empowered the call center agent to have an end on to take an item off the Amazon.com

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