Trust and Leadership in the Airbnb Journey

This chapter chronicles the evolution of a designer into a successful business leader, emphasizing the creation of Airbnb amidst adversity. It highlights the crucial role of trust in both customer relationships and internal leadership, particularly during crises such as layoffs. The speaker reflects on maintaining transparency and emotional connection within the company while navigating complex challenges.

Transcript

Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.