How a “Bot Wrangler” uses AI to scale support without compromise
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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AI's Dynamic Role in Customer Support
This chapter explores the evolving integration of AI in customer service, highlighting its ability to enhance understanding and efficiency while still acknowledging the vital role of human agents in complex scenarios. It emphasizes the importance of maintaining a personal touch and provides practical advice for organizations apprehensive about adopting AI solutions.
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