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16min chapter
Grow Your Business with Customer Lifetime Value - Valentin Radu
Selling with Love
Understanding Customer Needs
This chapter emphasizes the critical role of understanding customer needs through data-driven insights rather than assumptions. It discusses the transformative impact of effectively identifying target audiences and crafting clear messaging, illustrated by a case study of a turmeric shots company. Additionally, it highlights the value of listening to all customers, monitoring satisfaction through techniques like NPS, and the importance of nurturing relationships to enhance customer lifetime value.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode