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Let’s Protect Our Frontline Workers from Rude Customers

HBR IdeaCast

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How Do You Define Incivility?

I define incivility as rudeness or disrespect or insensitive behavior. It runs the gamut from things like belittling someone to demeaning them in some way. The tricky part is it's all in the eyes of the beholder. And so naturally, that's subjective.

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