Is It a Good Idea to Have a Transcription of the Call?

How do you add custom audio, video, and text communications into your organization? Richard chats with Mary Anne Noskowski about Azure Communications Services (ACS), a set of APIs and tooling that brings the features of Teams communications into custom applications and more. Mary Anne talks about Teams integration, providing a means to customize the guest access features into Teams via ACS. The conversation also digs into a few different scenarios for optimizing customer, vendor, and employee experience in communications. It's early days for ACS, but they are taking the reins from the Skype for Business APIs - and it's the same APIs that Teams depend on, so you know they will scale!

Links:

• Azure Communication Services
• Azure Active Directory
• ACS on Microsoft Mechanics
• ACS Health Care Demo App
• ACS Retail Demo App

Recorded August 5, 2021