"We have a weight list, literally, of a couple of thousand names every night. And if some one specifies that they want eight o'clock, there might be 300 people," he says. "And ultimately, like the amount of time when when 11 madisone park was going to go on talk, they had 13 people answering phones every day,. all day every day."
Nick Kokonas joins to discuss his his company Tock (10:50), his world-class restaurant group Alinea (0:54), how restaurants can improve their operating leverage (18:05), digital experiences augmenting hospitality (39:41), why tipping needs to be replaced (44:50), the labor supply (56:16), inflation (1:00:27), employee health and more!