247: Lobster Dream Hands
Dear Hank & John
00:00
Say Good Morning at Two O'Clock in the Morning
The whole job of saying hello is to establish that the connection has been made. If it's a patient, you don't wen o, like, announce the name of that facility where they know that they are staying before saying, this is laura. You could also just say, "This is laura," which i thought was a pretty succinct way to get to the point.
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