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2min chapter
What Is The Role Of An Expert In The Age Of AI?
The Josh Bersin Company
The Intersection of Automation and Human Expertise
This chapter explores the impact of automation on daily tasks, balancing technological efficiency with the essential human element in customer service roles. It also highlights the potential and risks of AI tools, stressing the importance of caution regarding usage, content sourcing, and legal implications.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode