Customer Confidential: Untold Stories of Earned Growth cover image

Ep. 119: Jennifer Hyman | How Rent the Runway Makes a Statement with Style—and Service

Customer Confidential: Untold Stories of Earned Growth

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Is Renting the Runway a Good Idea?

Run the runway, Birchbox and Harry's are all opening retail stores. Why? What the heck is going on with a website opening a retail store? Doesn't that break your whole model? The rationale behind opening retail stores is different for all of those companies. For run the runway, there are multiple purposes in opening physical retail stores.

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