AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
3min chapter
The Online Shopping Boom Is Over w/ Amanda Mull
Tech Won't Save Us
The Cost of Shipping and Returns
In the late 90s, internet retailers were looking and saying, okay, there's a lot of stuff that people just don't want to buy online because it is like on its face ridiculous. So what they did is they found ways to eliminate the price of shipping and the price of return shipping from what the consumers see. And over time, they got more and more people inured to the realities of doing a lot of their shopping that way. They ate enough of the cost of this process to get enough people on board with it that they started to affect the financial realities of brick and mortar retailers.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode