Is There a Difference Between Human Beings and Their Behaviors?

i think part of the issue is that many people might say if you want to stay in a programme, and these are the steps you need to do in order to get the benefits, rationally speaking, you should be willing to do those steps. And i think it fails to take into account the difference between how human beings are supposed to behave as rational creatures, and how they act behave. I feel like that's the central divide that your work is trying to bridge. So i'm trying to think about why it is we often have trouble sort of thinking about programmes like this....