6min chapter

The Human Risk Podcast cover image

Nick Wallis on The Great Post Office Scandal

The Human Risk Podcast

CHAPTER

The Post Office Wasn't Collecting Any Central Record of Where Things Were Going Wrong

Post office had bet the farm on horizon. It could not believe that it could fail because of the decline in footfall for benefits customers, who would provide a huge and important part its business. As the government tried to shift more people towards getting their benefits put directly into their bank accounts, the post office realized that in order to keep its network alive, it would have to start doing business deals with other organizations. So they had this incentive to tell their clients that horizon was the rolls roice, bullet proof, absolutely faultless machine. The final element to that is this lack of scrutiny from beneath. Whilst no one was watching what the post office was doing, from above, ecause the

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