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Ep. #50: Dhruv Gupta, CEO and Cofounder of Drumkit

The Freight Pod

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Building Trust in Business

This chapter emphasizes the significance of customer education and honest communication over aggressive sales techniques in securing new business. It highlights the importance of managing expectations, transparency about product developments, and fostering long-term customer relationships. Additionally, the discussion reflects on the role of internal connections within the brokerage industry and the challenges of balancing team scaling and product vision.

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