Why "Irrational Hospitality" Is the Secret to Long-Term Success - Colin Nagy
Hospitality Daily Podcast
The Dangers of Ignoring Customer Loyalty in Airline Strategies
This chapter explores the evolving landscape of airline loyalty programs, focusing on how airlines like Delta prioritize high spenders over loyal customers. The discussion raises concerns about the potential alienation of long-standing patrons and emphasizes the importance of recognizing genuine loyalty amidst economic challenges.
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