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12min chapter
#185: Bill Mudd, President & COO at Churchill Downs – Operations are key to customer experience
How Leaders Lead with David Novak
Lessons in Leadership and Transitions at Churchill Downs
The chapter explores leadership lessons learned at General Electric, transitioning to Churchill Downs, and the significance of embracing failure for long-term success. It highlights the journey of an individual moving from a financial role to operations in a different industry, emphasizing the importance of understanding the finance function. The insights gained at Churchill Downs include managing a diverse customer base, making tough decisions in the face of challenges, and balancing tradition with innovation.
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