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030 - Crucial Conversations part 2: Oh, man it just got difficult!

Project Management Happy Hour

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Navigating Difficult Conversations

This chapter explores the vital role of sincerity and mutual understanding in emotionally charged discussions. The speakers provide practical strategies for effective communication, emphasizing the concept of collaboration and the importance of recognizing differing perspectives. Through personal anecdotes and techniques like the CRIB acronym, they highlight how to foster meaningful dialogue that goes beyond surface-level disagreements.

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