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10min chapter
Enhancing customer service with AI | Fergal Reid (VP of AI at Intercom)
Building With AI
Transforming AI Workflows with GPT-4
This chapter explores the evolution of machine learning workflows driven by advancements in AI, particularly the introduction of ChatGPT. The speakers share their experiences with early AI models and outline shifts towards rapid prototyping and effective problem-solving using language models. They discuss best practices in engineering and machine learning, focusing on tackling challenges like hallucinations, improving customer service through innovative methodologies, and the systematic refinement of AI interactions.
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Discover
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