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From journey mapping to journey management / Jochem van der Veer / Episode #167

Service Design Show

CHAPTER

Introduction

Yulham Fan is the CEO of Day Do, an online platform that helps companies manage and organize around journeys at an enterprise scale. Mark Fontaine was lucky enough to have lunch with Yulham in which they discussed a partnership between their company and the Servic Design Show. In this episode we are also announcing the launch of the Journey Management Index, a simple tool that's going to help you understand where and how you can improve your journey management capabilities.

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