✨ In this episode of Above the Fold, I sit down with Jessica Rose Garcia—aka J-Rose—Head of CX at OneSkin, to talk about what really makes customers stick around. Spoiler: It’s not just fast email responses.
We dive deep into:
💡 How J-Rose went from working at Gold’s Gym to leading CX at some of the biggest brands in DTC
📈 Why most brands completely fumble retention—and what they should be doing instead
🛍️ The difference between CX in e-commerce vs. other industries
🔬 The science behind OneSkin and why J-Rose is obsessed with it
💬 How CX teams can actually make an impact instead of just putting out fires all-day
😂 Some wild CX stories that you don’t want to miss
👉 Hit play for insights on customer experience, retention, and how to build a brand people actually love.
And one last thing… this episode marks ONE YEAR of Above The Fold Podcast! I love and appreciate you all that tune in every week.
📲 Follow J-Rose:
Instagram: @heartstarkid
LinkedIn: linkedin.com/in/jessica-rose-garcia-95a38289
📲 Follow OneSkin:
Instagram: @oneskin.co
Website: linkedin.com/company/oneskin
✨ Want More Like This?
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👋 Connect with Jess:
• LinkedIn: linkedin.com/in/jess-cervellon
• Twitter: https://x.com/jesscervellon
• Instagram: instagram.com/jess.cervellon
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