3min chapter

Making the Fan cover image

The Secret Strategy Disney Uses to Create Fans

Making the Fan

CHAPTER

Transition to Making the Fan: A Focus on Customer Experience and Engagement

Exploring the evolution of the podcast towards a wider audience interested in customer experience, the episode introduces 'Making the Fan' targeting marketers and operators focused on customer satisfaction and profitability. The chapter emphasizes audience engagement for tailored content and offers extra video content on YouTube for an enriched experience.

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