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You Deserve Better - WAN Show May 26, 2023

The WAN Show

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Neda's Chatbot Tessa

Neda has used the chatbot called Tessa since February of 2022. It is not based on chat GPT and does not make decisions or grow. The hotline workers included a handful of paid staff as well as around 200 volunteers. They asked for higher staffing levels and ongoing training to deal with staff burnout and ballooning wait times. But while many users have rated the bot as helpful, its creator has stated that it is not an adequate replacement for human staff to help.

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