The Importance of Quality Improvement in Japan

The vital few and trivial many is language originally from the efficiency, you know, contributors and thinkers when people were using a scientific approach to try and improve quality. So it was part of the first quality improvement movements that were largely ignored in the United States, but were found a receptive audience in Japan. And I would say that's increased over the last year and a half of the pandemic and everything that's been going on.

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