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2min chapter
How To Earn Customers For Life
Y Combinator Startup Podcast
Is It Really Hard to Beat a Competior?
Dalton: Caring about your customers is super power. I remember early days at AWS, we were blowing up. We randomly tweeted, can anyone help us get out of the seats here? And like this guy, Jeff Barr tweeted his bag. He hooked us up and saved our company. They did it. It's really hard to beat a competitor who cares about the customer more than you do. The customer knows in their bones that you don't give a shit.
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