Is It Really Hard to Beat a Competior?

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Dalton: Caring about your customers is super power. I remember early days at AWS, we were blowing up. We randomly tweeted, can anyone help us get out of the seats here? And like this guy, Jeff Barr tweeted his bag. He hooked us up and saved our company. They did it. It's really hard to beat a competitor who cares about the customer more than you do. The customer knows in their bones that you don't give a shit.

In this first in-person episode, Michael Seibel and Dalton Caldwell reveal how startups can gain a competitive advantage by doing something deceptively simple. They share compelling stories of companies that built loyal relationships and achieved success by making personal connections with users. In contrast, they discuss the traps early-stage founders make by trying to emulate big tech. If you want to build a business that customers love and that thrives in the long run, this advice on why caring deeply about your customers is key.
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