Sally Kohn: Would you advocate for a session where people come in and ask questions, but then also tell them that these are just an initial scope? Or do you advocate that they'd be part of the original scoping as well? She says it's all about making good agreements and having people feel that they can commit to the work. Kohn: People not delivering things on time is definitely one of the symptoms. But I am very open to feedback and I want to hear where you think this needs to change.

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