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E1029: Basecamp Co-Founder & Author David Heinemeier Hansson (@DHH) debates Jason on reining in capitalism, benefits of state-run education & healthcare, big-tech disappointments, work-from-home paradigm shift, wealth tax & more!

This Week in Startups

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Navigating the Gig Economy and Customer Relationships

This chapter explores the challenges that gig economy workers, particularly in ride-sharing, encounter and the impact on customer relationships. It contrasts the flexibility expected by platforms with the workers' desire for stability and advocates for a more human-centric approach in customer service.

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