Exploring the complexities of building trust within a team through transparent communication, this chapter emphasizes the importance of timely responses in acknowledging failures. The discussion navigates the challenges of maintaining transparency while respecting confidentiality, highlighting the need for authenticity and openness in fostering trust. Speakers share experiences and strategies for balancing honesty with discretion to navigate communication gaps and build trust in project management and leadership roles.
Trust smooths the way for collaboration, conflict resolution, and influence. But how do you build this asset? And how do you repair it when you’ve missed a series of important deadlines or otherwise messed up?
Organizational psychologist Ruchi Sinha talks with a listener who’s struggling to restore skeptics’ confidence in her and her team. Ruchi shares the three elements of trust and how to convey each one. She also offers advice on what to do if you’ve failed to acknowledge a broken promise and how to communicate practically when confidentiality prevents you from being totally transparent.
Guest expert:
Ruchi Sinha is an associate professor of organizational behavior at the University of South Australia Business School. Her research explores how voice, conflict, and power dynamics influence work relationships and performance outcomes.
Resources:
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