Discovering the Automation Advantage
Built for Change
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Chatbots and Concierge Desks - The Importance of Sentiment Analysis
Ivy is able to understand when she doesn't know the answer to a question through ology called sentiment analysis. She's checking in with every singl guest in the middle of their stay, automatically flagging any guests that are not having a good experience for the front desk to follow up on. If ivy detects a negative sentiment, that signals her to hand off the conversation to a hotel employee. Roge: "These kinds of technologies are helping your employees do their best work so much more"
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