Why text messaging matters and shifting customer behavior

Randall Hom is the Co-Founder of Hostie, an AI-based customer experience platform that centralizes a restaurant’s calls, texts, and emails into a single system. In this episode, we’ll talk about how Hostie is saving restaurants countless hours in redundant phone calls, how it integrates with reservation and POS companies to automate 80% of inquiries, and the impact of AI on the restaurant workforce.

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