IT is about providing an exceptional experience to the employee, and that transcends technology. When you're trying to replicate sort of broken processes, even in an automated manner, that won't create a good experience. The reason why experience is not great is because of the foundational or underlying issues that any organization has.
Parul Saini has been a technology leader at tech-first companies like Zuora, Splunk, and Uber for more than a decade in roles with increasing responsibility. She has had a birdseye view of AI tech trends and the future of work. In her current role at Uber, her service portfolio includes contact center, employee productivity, and identity management applications.
Today, we learn from an expert how to manage enterprise apps that support thousands of employees for a rapidly growing global company.
Listen and learn...
- Why "empathy" is the baseline for IT
- How to hire and retain IT talent
- How to navigate the dual challenges of being a technology leader and people manager simultaneously
- How to use AI to increase the velocity of hiring decisions
- Why great CIOs... are also great at sales and marketing
- What Parul has learned from Shantanu Narayen, Adobe CEO, and Dara Khosrowshahi, Uber CEO
- One thing only Uber insiders know
- Parul's advice for aspiring female IT leaders
References in this episode...