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060: Improv & UX?! Yes, and...with Mike Gorgone
User Defenders – UX Design & Personal Growth
The Importance of Listening and Empathy
I have an empathy story from like my first level class of improv, that just like literally like slapped me in the face. And it's like, it was an awesome moment, but also a moment that I am like, it just makes me feel horrible when I even think about it. "It all kind of starts with, you know, that listening, the non-judgment and the empathy," he says.
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