Nicki Usiondek has a robust background in leading strategic initiatives and optimizing information systems to enhance organizational efficiency, knowledge management and collaboration. Currently serving as Senior Knowledge Management Manager at Fragomen, Nicki excels in establishing communication channels that facilitate global knowledge exchange. She oversees Microsoft Search and SharePoint administration, guiding a team of digital employee experts to enhance information accessibility, embrace design thinking, and streamline processes using Lean Six Sigma methodologies. Nicki brings over a decade of experience in Knowledge Management. Nicki holds a Master of Library & Information Science and a Master of Arts in History from Wayne State University, complemented by a Lean Six Sigma Green Belt Certification from Emory University and a Design Thinking and Innovation Certification from Harvard Business School Online. Her educational background and hands-on experience have equipped her with a unique blend of skills in managing complex information systems and fostering a culture of continuous improvement. https://youtu.be/cf4DZiw6r9E?si=o7urIcAhXudmIcGH