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10min chapter
The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
AI in Customer Support: Balancing Automation with Human Touch
This chapter delves into the integration of AI in customer support, highlighting the importance of personal interactions despite automation. It contrasts internal and customer-facing AI, discussing the need for strategic planning in leveraging these tools effectively. The chapter also emphasizes the significance of engaging with support teams and measuring the right performance indicators to genuinely improve the customer experience.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode