Punk CX with Adrian Swinscoe cover image

The delusion amongst customer service and experience VPs - Interview with Micah Peterson of ProcedureFlow

Punk CX with Adrian Swinscoe

CHAPTER

The Importance of Simulation Scenario-Based Training for Customer Service and Experience VPs

This chapter discusses the value of innovative training methods like simulators and playbook systems in customer service and experience, emphasizing the need for scenario-based training. The speaker highlights the company Zenirate and other products like Bright and Simtrain that provide engaging and interactive training experiences for younger employees.

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