
The delusion amongst customer service and experience VPs - Interview with Micah Peterson of ProcedureFlow
Punk CX with Adrian Swinscoe
The Importance of Simulation Scenario-Based Training for Customer Service and Experience VPs
This chapter discusses the value of innovative training methods like simulators and playbook systems in customer service and experience, emphasizing the need for scenario-based training. The speaker highlights the company Zenirate and other products like Bright and Simtrain that provide engaging and interactive training experiences for younger employees.
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