In order to retain people, one thing we had to do was separate information from consumable services. And new tests is another version of things that every month you want improvements. So even though the information there declined after we did it, they knew another one was coming. I mean, in Jim, we had many, many terrible things that happened during Jim launch. A third of all our clients went out of business very hard when you're not allowed to be in business. Even if you're a great Jim owner, if your state won't allow you to do your business and you still have to pay rent, and that's it.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode