"I didn't inherit a broken one. I did inherit a non-existent one."
Jamie Dalton, Chief of Staff at Adobe, joins the podcast with Scott to share her experience building operating rhythm from nothing. When the team moved from finance into IT, they brought Excel tracking, sporadic meetings, and no cross-functional visibility.
Jamie walks through how she created structure without killing flexibility, why she limits meeting attendance despite FOMO, and what makes the Chief of Staff role uniquely positioned to drive horizontal alignment across vertical teams.
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