People thatte cals o the greatest problems actually r the ones we can't say no to. We soon learn to say, ya, i can't do that now. I'll do it later. But the real problems are you sending me a message at seven 30 every morning when you wake up, saying, i need this for a meeting at nine. And you're my boss, and i'm terrified of you. So how about i have sight of your diary? Once a week, you can show me what meetings you've got coming up,. Then i can make sure i schedule time to get all that information from you. That's a really nice way to talk about someone's behaviour